Refund Policy

Last updated: June 2026

At IPTV Subscription Store we want every customer to be happy with their IPTV subscription. This Refund Policy explains the conditions under which a refund may be requested and granted.

1. Money-Back Guarantee

Every plan includes a 7-day money-back guarantee from the date your credentials are delivered. If our IPTV service does not work as described and our support team is unable to resolve the issue within a reasonable time, you are entitled to a full refund.

2. Eligible Refund Conditions

A refund will be granted if ALL of the following conditions are met:

• The refund request is submitted within 7 days after delivery of your IPTV credentials
• You contacted our support team and gave us a reasonable opportunity to resolve the technical issue
• The issue is verified to be on our side (server outage, malfunctioning stream, undelivered credentials, etc.)
• You provide reasonable evidence of the issue (screenshots, error messages, video, device/app details)

3. Non-Refundable Situations

Refunds will NOT be granted in the following cases:

• The subscription has been active for more than 7 days
• You changed your mind after the trial period
• You did not contact support before requesting a refund
• The issue is caused by your internet connection (low speed, ISP throttling, Wi-Fi issues)
• The issue is caused by your hardware (device too old, insufficient RAM, broken cable, etc.)
• The issue is caused by third-party applications that are not officially supported
• You attempted to share your credentials beyond the allowed number of simultaneous connections
• You violated our Terms of Service
• You used the Service for commercial purposes without authorisation
• A specific channel is temporarily unavailable due to provider issues outside our control
• You requested a refund through a chargeback without contacting us first

4. How To Request a Refund

To request a refund, please follow these steps:

1. Contact our support team via WhatsApp or email with your order details (name, email used at checkout, plan purchased)
2. Describe the issue in detail and attach any evidence (screenshots, video, error messages)
3. Allow our team up to 48 hours to attempt to resolve the problem
4. If the issue cannot be resolved, our team will initiate the refund

5. Refund Processing

Approved refunds are processed within 5–10 business days back to the original payment method. The exact timing depends on your bank or payment provider:

• Visa / Mastercard / Amex: 5–10 business days
• Apple Pay / Google Pay: 3–7 business days
• Bank transfers: up to 10 business days

You will receive an email confirmation as soon as the refund has been issued from our side.

6. Partial Refunds

If a partial refund is appropriate (e.g. an issue was resolved part-way through the subscription), the refund will be calculated pro-rata based on the unused portion of the subscription.

7. Chargebacks

We kindly ask you to contact us first before disputing a charge with your bank or card issuer. Unjustified chargebacks may result in permanent suspension of your account and any future orders. We are happy to resolve most issues quickly through our support team.

8. Cancellation

Because our subscriptions are prepaid, you do not need to cancel anything. The subscription will simply expire on its end date. No automatic renewal is charged.

9. Statutory Rights

UK customers

Nothing in this Refund Policy affects your statutory rights as a consumer under UK consumer law, including the Consumer Rights Act 2015.

US customers

This policy is in addition to any rights you may have under applicable US state and federal consumer protection laws.

10. Contact

For all refund requests or questions:

• Email: support@your-domain.com
• WhatsApp: +33 6 44 65 05 80