Privacy Policy

Last updated: June 2026

IPTV Subscription Store ("we", "us", "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it and what rights you have. It applies to all visitors and customers, including those in the United States (CCPA) and the United Kingdom (UK GDPR).

1. Information We Collect

Information you provide at checkout

Full name
Email address
WhatsApp / phone number (with country code)
Selected plan and number of connections
Payment confirmation (we do NOT store card numbers — they are processed directly by our payment providers)

Information collected automatically

IP address and approximate geographic location
Browser type, operating system, device type
Pages visited and time spent on site
Referring website

Cookies

We use functional cookies to keep the site working correctly and analytics cookies to understand how visitors use the site. You may disable cookies in your browser settings.

2. How We Use Your Information

To process your IPTV subscription order and deliver login credentials
To send order confirmation and renewal reminders by email or WhatsApp
To provide customer support
To detect and prevent fraud
To improve our website and services
To comply with legal obligations

3. Legal Basis (UK GDPR)

For UK and European customers, we process personal data on the following bases:

Contract: to deliver the subscription you purchased
Legitimate interest: to improve our service and prevent fraud
Consent: for marketing communications (which you can withdraw at any time)
Legal obligation: to comply with applicable laws

4. How We Share Your Information

We do NOT sell your personal data. We may share limited information with:

Payment processors (Visa, Mastercard, Stripe, PayPal, Apple Pay, Google Pay) to process payments
Email and messaging providers (Google, WhatsApp Business) to send credentials
Hosting and infrastructure providers (Cloudflare, Namecheap) to operate the website
Law enforcement or regulators if required by law

5. Data Retention

We keep your order and account data for as long as you have an active subscription and for up to 24 months after expiry for support, accounting and legal compliance. After that period, data is anonymised or deleted.

6. Data Security

We protect your data with industry-standard measures including SSL/TLS encryption, secure hosting, restricted internal access and regular security reviews. While no system is 100% secure, we work hard to safeguard your information.

7. Your Rights

If you are in the United Kingdom or EU (UK GDPR / GDPR)

Right of access — request a copy of your data
Right of rectification — correct inaccurate data
Right to erasure — request deletion of your data
Right to restrict processing
Right to data portability
Right to object to processing
Right to lodge a complaint with the ICO (Information Commissioner's Office)

If you are in California (CCPA / CPRA)

Right to know what personal data we collect about you
Right to delete personal data we hold about you
Right to opt-out of the sale of personal data (we do not sell data)
Right to non-discrimination for exercising your privacy rights
Right to correct inaccurate personal data

To exercise any of these rights, contact us at support@your-domain.com. We will respond within 30 days.

8. International Data Transfers

Your data may be processed in countries outside the UK or USA. When this happens, we ensure appropriate safeguards (such as Standard Contractual Clauses) are in place.

9. Children's Privacy

Our Service is not directed to anyone under 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data, please contact us so we can delete it.

10. Marketing Communications

You can opt out of marketing emails at any time by clicking "unsubscribe" in any email we send you, or by contacting us directly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top will reflect the most recent revision. We encourage you to review it periodically.

12. Contact

For any privacy-related questions or to exercise your rights:

Email: support@your-domain.com
WhatsApp: +33 6 44 65 05 80